Comcast

All posts tagged Comcast

I’m a freelance IT consultant. I So, get asked a lot of questions. Unfortunately, I wish people would ask me what the last article addressed more, but this is about how I handle calling tech support. Clients pay consultants for answers and output, but often the online knowledge bases for larger companies are labyrinths of outdated dead ends and no way to filter as fine grained as advanced/extendable schema database apps can be — I know, I’ve designed a DB that could reduce and search to one text entry and 2–4 clicks. It’s crazy only a few web apps have this — well, kind of.*

I’ve been a fairly successful consultant who gets most of my business by clients referring me to someone who needs my skill set. My years as a support tech taught me how to quickly sync with a mode of communication the client understands to quickly gather symptoms and explained things in concepts they can grasp. In short, I handle clients at various levels — from SoHo end users to local businesses of various sizes.One skill I have from working in many shops is calling tech support…

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I’ve been at my present address less than 8 years, and for about half of them I’ve been  looking for a ISP that doesn’t throttle, scan packets for the MPAA, nor overcharged for decent internet speeds. Unfortunately, until this past month, I was stuck with a slower connection since dealing with the high price and horrible customer service from a certain very large cable and internet provider was something I didn’t want to deal with both personally and professionally.

Professionally, someone is paying me to call ISPs* and handle setup and outages.

In business paying a $120/month for a monthly business-class ISP is not really that much considering business speeds, but $60–$100 for something they use a few hours a day, mainly for simple communications and entertainment, it’s pretty steep.

So, at home I went with DSL, with its more modest bandwidth (<8Mbps) & $25/month that went up to $35/month. Considering Comcast (now Xfinity) charges $50+equipment rental fees of $7/month–$14/month, and after adding in fees and taxes the bill comes out to being in $60s per month for that speed (despite what it’s introductory pricing says). However, many people want faster speeds such as 50Mbps than DSL can offer. So, they go with Comcast where it’s not uncommon for people to pay at least $70/month for faster speeds.

I signed up with sonic for their introductory DSL package switch over that simply meant paying sonic the same price for faster speeds. AT&T was providing 6mbps as well, but it would have been $35/month (up fro $30) vs. Sonic’s 12 month $10 discount to more up to that speed. So, we saved $60 in a year while upping our speed from 3Mbps to 6Mbps. This is where it stayed until Sonic’s Fusion (up to 50Mbps) bundle became available in my neighborhood this past quarter. Again, I am finally able to switch to a faster connection and bundle in phone service (with 8hr/month long distance free) for ~$45+. The difference: $10/month more. But it got rid of the $36/month AT&T bill. So, we will save $25/month.

So, in total if I had Comcast ($66) & AT&T ($36) instead of Sonic (~45$), I would be spending over twice as much for pretty much the same thing. I just wished I could have gotten this when I heard about it, I could have saved over $1500 by now. My hope is that they continue to expand and reach more people. If you want to save money or like all that sonic wants to do: make internet better in both speeds and money for everyone, vs. what everyone else is doing: increasing rates with each speed boost and slowly over time. (when I first moved in we had a Comcast bill half of what it was when we cancelled them a year and a half ago)

*More about this later…