ISPs

All posts tagged ISPs

I’m a freelance IT consultant. I So, get asked a lot of questions. Unfortunately, I wish people would ask me what the last article addressed more, but this is about how I handle calling tech support. Clients pay consultants for answers and output, but often the online knowledge bases for larger companies are labyrinths of outdated dead ends and no way to filter as fine grained as advanced/extendable schema database apps can be — I know, I’ve designed a DB that could reduce and search to one text entry and 2–4 clicks. It’s crazy only a few web apps have this — well, kind of.*

I’ve been a fairly successful consultant who gets most of my business by clients referring me to someone who needs my skill set. My years as a support tech taught me how to quickly sync with a mode of communication the client understands to quickly gather symptoms and explained things in concepts they can grasp. In short, I handle clients at various levels — from SoHo end users to local businesses of various sizes.One skill I have from working in many shops is calling tech support…

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