Category: Communication
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How to Talk to Customer Service Reps
The following was posted on a special interest web forum and I thought I would share it here since it relates to things I often touch on. This article briefly explains my approach to talking to and getting my issue resolved or at least something back from them. When I have to call any support…
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How to write a product review to help people decide if they want it.
I have a bit of time so I’ll post an observation. I’ve been reading reviews for various apps and items in various places. And the most helpful and informative reviews look at both the positives of an item and the negatives. The open discussion of what you like about something and what you do not…
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Communication is Key: Part 1
Over the course of the next few weeks or months, I will be rolling out articles about the use of Computers, Interface Design, How People Function, And Setting Product Goals During Design. However, I am not going to use the standard perspective of someone that knows so much about technology that they forget what the…