The following was posted on a special interest web forum and I thought I would share it here since it relates to things I often touch on. This article briefly explains my approach to talking to and getting my issue resolved or at least something back from them. When I have to call any support line or help center from banking to utilities to tech support, I usually try to empathize with them, and take a peek into their perspective so I can make the process as painless and beneficial as possible. It has been modified slightly for this audience. If you have found any particularly good techniques not mentioned, please let me know in the comments.