Technical Support

All posts tagged Technical Support

Dear all you great companies making awesome products,

For most of you, I like to be informed of new products, and some I already bought your product and really don’t NEED to know about promos for gadgets & software I already have. So, If I were running the communications for the company, I would do what I have done on my blog, but better. Read on for my idea of how to make the most of your communications.

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A few months ago, one of the feet on my laptop fell off. I called Apple hoping they could send out a replacement, but AppleCare personnel insisted the foot was attached at the factory, and I couldn’t do my own repair. So, after a few calls, insisting that I have been disassembling laptops for over a decade, I relented and took my machine in for a bottom case swap. At that time there were no other problems with the laptop. When I got the machine back, the next time I used the optical drive, it no longer worked. I had to take it in again and have that swapped.

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